Terms & Conditions
1. SITE OPERATION: United Arab Emirates is our Country of Domicile. SOLEMATES.SHOP controls this Site from the U.A.E. SOLEMATES.SHOP makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
3. MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.
5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. SOLEMATES.SHOP will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific
6. REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to SOLEMATES.SHOP through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
7. PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by SOLEMATES.SHOP to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by SOLEMATES.SHOP to do so. The content and software on this Site is the property of SOLEMATES.SHOP. The cardholder must retain a copy of transaction records and Merchant policies and rules.
8. YOUR ACCOUNT. If you use SOLEMATES.SHOP Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
9. CANCELLATION POLICY Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain SOLEMATES.SHOP’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. SOLEMATES.SHOP will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. SOLEMATES.SHOP has no control over these sites or the content within them. SOLEMATES.SHOP does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. SOLEMATES.SHOP does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against SOLEMATES.SHOP for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at support@WWW.SOLEMATES.SHOP.com.
COPYRIGHT POLICY. SOLEMATES.SHOP may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
You acknowledge and agree that SOLEMATES.SHOP will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At SOLEMATES.SHOP’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to SOLEMATES.SHOP or perfect these rights, titles or interests in SOLEMATES.SHOP’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. SOLEMATES.SHOP MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. SOLEMATES.SHOP ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. SOLEMATES.SHOP SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF SOLEMATES.SHOP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF SOLEMATES.SHOP WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.
LICENCE GRANTED TO YOU. By providing materials to SOLEMATES.SHOP, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted SOLEMATES.SHOP an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. SOLEMATES.SHOP may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against SOLEMATES.SHOP for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to SOLEMATES.SHOP. Any communication or materials you send to SOLEMATES.SHOP will be treated as non- confidential and non-proprietary and may be disseminated or used by SOLEMATES.SHOP for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.
ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. SOLEMATES.SHOP is not responsible for the acts or omissions of any advertiser or sponsor.
Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.
Orders placed on solemates.shop can only be shipped within the United Arab Emirates.
Shipping rates are based on the weight of products being purchased along with delivery charges, or other allowable shipping area locations. For orders placed from outside the United Arab Emirates, we will provide you by email with an estimated shipping cost prior to delivering the order. Upon delivery, the shipping courier will collect payment for the order and the shipping charges. You can make the payment in cash. Solemates cannot be held responsible for discrepancies between estimated shipping costs and the actual shipping costs. By proceeding to place your order, you confirm that you understand that your order may be split between more than one Solemates fulfillment center dependent upon product availability and you consent to be charged additional shipping costs associated with such multiple shipments, when applicable.
Allow 3 – 5 days for delivery of any order placed through solemates.shop. Solemates cannot guarantee delivery by a specific date. Actual ship times are dependent upon the delivery service of the shipping carrier being used and may be affected or increased during promotional periods. Solemates does not offer expedited shipping options. You will receive an email notification upon order confirmation and once the order has left our store.
Solemates cannot adjust your shipping address once the order is delivered to the carrier. You are solely responsible for the risk of loss for products purchased through solemates.shop once they are delivered to the carrier.