What are the shoes made from?
All Solemates shoes are made from our signature material called Microplast.
Do the shoes contain BPA or Latex?
All Solemates shoes are BPA and latex free.
Are the shoes sold in stores?
While we do not have any stores of our own, our products are sold by many fine retailers in the in US and Canada. For more information on a location near you, contact Customer Service.
Does Solemates have a catalog that can be mailed to me?
A. In our efforts to be environmentally responsible, we do not offer a printed catalog for mailing. All of our products can be both viewed and purchased online.
How do I know what size to order?
Each Solemates shoe size should accommodate a certain size range. We typically recommend going up to the next size if you are in-between sizes. Please see product pages for more details.
Are the shoes offered in different widths?
All of the shoes are considered to be a medium width, although some do run a little more wide or narrow than others. Please see product detail pages for more information on individual styles.
How do I return or exchange my shoes?
We are happy to accept returns for refunds or exchanges within 30 days. Please see our retunrs page for more information.
How do I recycle my old Solemates shoes?
Our shoes can be placed in any recycling bin, or mailed back to be a part of our recycling program. Contact customer service for more information.
All items are shipped from Buford, Georgia, USA. Any shoe order shipping within the continental 48 states will qualify for standard shipping (Excludes APO/FPO addresses).
$19.99 EXPRESS SHIPPING – 1 to 2 Days
These orders are expected to ship the following business day from when your order is placed. Orders placed with these shipping options are not delivered on weekends.
$38.00 INTERNATIONAL SHIPPING
International and overseas shipping is available for non-continental US customers. Items will be declared at their retail value, and customs fees/taxes will be the responsibility of the customer.
Please contact customer service at 800.443.6573 or 770.945.1330 or via email at email@example.com if you have further questions.
*Please allow up to 2 days for processing in our system before your order is shipped. “Business Days” exclude Saturday and Sunday.
**While we always strive to process and ship orders as quickly as possible, actual processing and shipping times may vary due to events such as weather delays, holidays, carrier delays or influx of orders.
***All standard shipments must be deliverable via USPS (United States Postal Service), excluding Expedited/Next Day orders. Please provide a P.O. Box if necessary. Final deliveries are made by USPS. Expedited/Next Day orders will be delivered by UPS (United Parcel Service).
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Types of Information We Collect
We collect two types of information from visitors of our website: personally identifiable information and non-personally identifiable information. If you purchase our products or services, we request certain personally identifiable information from you on our order form. This includes contact information such as your name, email address, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the personally identifiable information that we collect for billing purposes and to fill your orders. If we have trouble processing an order, we also will use this information to contact you. In addition, if you contact us by email through our website, we may keep a record of your contact information and correspondence. We reserve the right to use your email address and any other personally identifiable information that you provide to us to respond to you and to send you marketing materials for our own products and services. [We will not share your information with outside parties who wish to market other products and services to you.]If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at firstname.lastname@example.org. Alternatively, if you receive materials from us by email you can make use of the “opt out” provision in our communications.
Like most websites, our website may incorporate tracking technologies and cookies that allow us to track the actions of our website visitors. Tracking technologies and cookies are used to collect non-personally identifiable information, such as the name of your internet service provider, the IP address of the computer you are using, the type of browser software and operating system that you use, the date and time you access our website, the website address, if any, from which you linked directly to our website, the website address, if any, to which you travel from our website, your home page customization preferences and other similar traffic-related information. We may aggregate your information with similar data collected from other visitors to help us improve our website.
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Generally, we will not disclose the personally identifiable information that we collect through your use of our website to unaffiliated third parties. We reserve the right, however, to provide such information to our employees, contractors, agents, and designees to the extent necessary to enable them to perform certain services for us, including order fulfillment and website-related services such as web hosting, to improve website-related services and features, to perform maintenance services, and to distribute advertisements and other marketing materials on our behalf. We also reserve the right (unless you opt out) to share information about you among companies affiliated with us to inform you about additional products, services or promotions that may be of interest to you.We do not sell, license, lease or otherwise disclose your personal information to any unaffiliated third party except as described below:
In order to administer or process a transaction, product or the services provided by us;
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