What are the shoes made from?
All Solemates shoes are made from our signature material called Microplast.
Do the shoes contain BPA or Latex?
All Solemates shoes are BPA and latex free.
Are the shoes sold in stores?
While we do not have any stores of our own, our products are sold by many fine retailers in the in US and Canada. For more information on a location near you, contact Customer Service.
Does Solemates have a catalog that can be mailed to me?
A. In our efforts to be environmentally responsible, we do not offer a printed catalog for mailing. All of our products can be both viewed and purchased online.
How do I know what size to order?
Each Solemates shoe size should accommodate a certain size range. We typically recommend going up to the next size if you are in-between sizes. Please see product pages for more details.
Are the shoes offered in different widths?
All of the shoes are considered to be a medium width, although some do run a little more wide or narrow than others. Please see product detail pages for more information on individual styles.
How do I return or exchange my shoes?
We are happy to accept returns for refunds or exchanges within 30 days. Please see our retunrs page for more information.
How do I recycle my old Solemates shoes?
Our shoes can be placed in any recycling bin, or mailed back to be a part of our recycling program. Contact customer service for more information.
All items are shipped from Buford, Georgia, USA. Any shoe order shipping within the continental 48 states will qualify for standard shipping (Excludes APO/FPO addresses).
$19.99 EXPRESS SHIPPING – 1 to 2 Days
These orders are expected to ship the following business day from when your order is placed. Orders placed with these shipping options are not delivered on weekends.
$38.00 INTERNATIONAL SHIPPING
International and overseas shipping is available for non-continental US customers. Items will be declared at their retail value, and customs fees/taxes will be the responsibility of the customer.
Please contact customer service at 800.443.6573 or 770.945.1330 or via email at email@example.com if you have further questions.
*Please allow up to 2 days for processing in our system before your order is shipped. “Business Days” exclude Saturday and Sunday.
**While we always strive to process and ship orders as quickly as possible, actual processing and shipping times may vary due to events such as weather delays, holidays, carrier delays or influx of orders.
***All standard shipments must be deliverable via USPS (United States Postal Service), excluding Expedited/Next Day orders. Please provide a P.O. Box if necessary. Final deliveries are made by USPS. Expedited/Next Day orders will be delivered by UPS (United Parcel Service).
ACCESS TO THIS WEBSITE (OR PORTIONS THEREOF) AND THE USE OF INFORMATION, MATERIALS, PRODUCTS OR SERVICES PROVIDED THROUGH THIS WEBSITE (OR PORTIONS THEREOF), IS NOT INTENDED, AND IS PROHIBITED, WHERE SUCH ACCESS OR USE VIOLATES APPLICABLE LAWS OR REGULATIONS.
This Website is a business and commercial site. As such, it is not intended for children or minors under the age of 18 years without the permission of a parent or guardian.
PRODUCT & SERVICES INFORMATION
All references on this Website to information, materials, products and services apply to information, materials, products and services available in the countries or jurisdictions specified with respect to such information only, unless otherwise stated. Nothing in this Website constitutes an offer to buy or sell our products or services in any jurisdiction.
Unless otherwise indicated, this Website and its design, text, content, selection and arrangement of elements, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to this Website (“Content”) are protected under applicable copyrights, trademarks and other proprietary (including, but not limited to, intellectual property) laws, including without limitation those of the United States, and all Content and intellectual property rights therein are the property of Solemates or the material is included with the permission of the rights owner and is protected pursuant to applicable copyright and trademark laws. ALL RIGHTS RESERVED.
The posting of any such elements on this Website does not constitute a waiver of any right in such elements. You do not acquire ownership rights to any such elements viewed through this Website. Except as otherwise provided herein, none of these elements may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our express prior written permission.
Permission is hereby granted to the extent necessary to lawfully access and use this Website and/or information, materials, products and/or services available on it to display, download, archive and print in hard copy, portions of this Website on a temporary basis and for your individual use only, provided you do not modify the materials and that you retain any and all copyright and other proprietary notices contained in the materials.
– Not allowed to use domains containing the brand’s name
– Not allowed to use the brand’s name in the subdomain on the publisher’s own domain
– Not allowed to bid on brand’s name (including misspellings and variations) n AdWords, adCenter, etc…
We are not responsible for the actions, content, accuracy, opinions expressed, privacy policies, products or services provided through these links or made available through these resources or appearing in such websites, nor for any damages or losses, directly or indirectly, caused or alleged to have been caused as a result of your use or reliance on such websites.
Such websites are not investigated, monitored or checked for accuracy, completeness or conformance with applicable laws and regulations by us. We do not make any representations whatsoever, or give any warranties of any kind, expressed, implied, or otherwise about other websites which you may access through this Website, the content thereof, or the products and/or services made available through such websites. If you decide to leave our Website and access these other websites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of such websites will apply to you while on such websites.
Data Protection Consent
We reserve the right to monitor your communications with us whether by mail, voice, fax, e-mail or any other form of transmission for the purposes of quality control, security and other business needs.
The information and all other materials on this Website are provided for general information purposes only and do not constitute professional advice. It is your responsibility to evaluate (or take professional advice on) the accuracy and completeness of all information, statements, opinions and other material on this Website or any website with which it is linked.
Your statutory rights as a consumer, if any, are not affected by these provisions, and we do not seek to exclude or limit liability for fraudulent misrepresentation.
Exclusion of Liability
You are responsible for providing and maintaining all personal computer and communications equipment and Internet access accounts necessary to gain access to this Website.In consideration of your use of the Website, you agree to provide true, accurate, current and complete information about yourself.
Your account, including your username and password, are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of your password and username and are fully responsible for all activities that occur under your password or username by you or by anyone else using your username and password, whether or not authorized by you. You agree to immediately inform us of any apparent breaches of security such as loss, theft or unauthorized disclosure or use of your username or password (contact Solemates at customerservice@Solemates.com) and until we are so notified you will remain liable for any unauthorized use of your account.
You agree to use the Website in a manner consistent with any and all applicable rules and regulations. You agree not to upload or transmit through the Website any computer viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Website is strictly prohibited. Solemates reserves all rights and remedies available to it.
MODIFICATION AND DISCONTINUATION
We reserve the right at any time and from time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Website (or any portion thereof) and/or the information, materials, products and/or services available through this Website (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Website.
Severability and Non-Waiver
Law and Jurisdiction
Types of Information We Collect
We collect two types of information from visitors of our website: personally identifiable information and non-personally identifiable information. If you purchase our products or services, we request certain personally identifiable information from you on our order form. This includes contact information such as your name, email address, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the personally identifiable information that we collect for billing purposes and to fill your orders. If we have trouble processing an order, we also will use this information to contact you. In addition, if you contact us by email through our website, we may keep a record of your contact information and correspondence. We reserve the right to use your email address and any other personally identifiable information that you provide to us to respond to you and to send you marketing materials for our own products and services. [We will not share your information with outside parties who wish to market other products and services to you.]If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at firstname.lastname@example.org. Alternatively, if you receive materials from us by email you can make use of the “opt out” provision in our communications.
Like most websites, our website may incorporate tracking technologies and cookies that allow us to track the actions of our website visitors. Tracking technologies and cookies are used to collect non-personally identifiable information, such as the name of your internet service provider, the IP address of the computer you are using, the type of browser software and operating system that you use, the date and time you access our website, the website address, if any, from which you linked directly to our website, the website address, if any, to which you travel from our website, your home page customization preferences and other similar traffic-related information. We may aggregate your information with similar data collected from other visitors to help us improve our website.
Use and Disclosure of Your Information
Generally, we will not disclose the personally identifiable information that we collect through your use of our website to unaffiliated third parties. We reserve the right, however, to provide such information to our employees, contractors, agents, and designees to the extent necessary to enable them to perform certain services for us, including order fulfillment and website-related services such as web hosting, to improve website-related services and features, to perform maintenance services, and to distribute advertisements and other marketing materials on our behalf. We also reserve the right (unless you opt out) to share information about you among companies affiliated with us to inform you about additional products, services or promotions that may be of interest to you.We do not sell, license, lease or otherwise disclose your personal information to any unaffiliated third party except as described below:
In order to administer or process a transaction, product or the services provided by us;
– To comply with applicable laws, regulation or legal process;
– To detect, prevent or otherwise address fraud or security issues;
– To help us improve our services to you, to engage another business to help us
This website uses Google AdWords
Security & Information Retention